Thanks for coming back for the second part of our #Trending interview with HIRECLOUT’s CEO Avetis Antaplyan. In the first part of our interview, we talked about how the recruiting world has changed to keep up with new hiring trends. Avetis gave us his insight on these new trends, and hinted at the ways that HIRECLOUT is working to provide the best recruiting services to keep up with the times.
Choosing the right recruiting agency to work with can be a challenge, because you want services that can keep up with the times. In the first part of this interview, we talked about the new trends have changed recruiting. In this second part of the interview, Avetis tells us how HIRECLOUT’s services will help you keep up with the trends and come out on top.
S: HIRECLOUT has a comprehensive list of full recruiting services designed to provide the best hiring help on the market. In addition to the Staff Augmentation service that you touched on, can you talk to us about all the services HIRECLOUT offers?
A: Sure! Well, what we do is tailor our services based on the company’s needs. We have a few different ways to help companies find the talent they are looking for.
First, we have our Retained Executive Search service, which is for clients who are looking for C-Level candidates and directors; however, we are hoping to expand this to include recruiting integrators in the future. Retained searches are more serious, more focused, [and] they are a very specific search to get the best. Our process eliminates 98% of applicants in order to get the very best. The most common candidates we place using this search are Vice Presidents of Engineering, CTOs, Chief Information Officers, and the like.
We also offer Contingent Technology Recruiting, meaning that the company won’t pay to use this service unless we find them the perfect individual. This search spans various levels and job functions within the tech industry – senior software engineers, architects, data scientists, etc. The individuals found in this search are typically very senior level individual contributors.
For companies that do not have a budget to pay a recruiting fee, hire someone full time, or are looking for temporary staff, we offer our Staff Augmentation service. This service is for companies who are looking for ‘hired guns’ to come in on a temporary basis to complete a [specific] job or project, short term or long term. These projects can span for as little as 3 months to as broad as 5 years, but the typical contract is 9 months to a year. [These] are usually senior level individual contributors. We can place 1 or 2 people into the company’s existing teams to do the job requested, then move on.
We also offer a Recruiter on Site service that, [as] it says in the title, gives a company a HIRECLOUT Recruiter as a resource. Let’s say that a company does not want contract employees and they don’t want to pay fees for executive search on retainer or on a contingent basis. Maybe they have too many jobs to fill for them to pay – for example, let’s say a company has 40 positions to fill and they cannot afford to pay $25k – $30k a pop (that’s nearly $1 million!). Instead, they may want to hire 1 or 2 contract recruiter from us for a temporary time frame. These recruiters will be onsite with the client. They will do the job recommended from the client acquisitions director and they will be 100% dedicated to that company. In this case, we can do 1, we can do 2 – we can [even] build an entire team either on premise at the company’s site or offsite with our existing team here.
The final service that we provide is our Software Development Service. [With this service] instead of hiring people to do a job, we will evaluate the project ourselves, scope it out from inception (with a product person), all the way to development, delivery, and support. For example, right now we are working with a CEO [whose] website [and] ERP systems are not working properly so instead of rebuilding it, we may just building from scratch to integrate with their existing products and services.
S: Ok, let’s switch gears and talk a little more about the fun part of recruiting (or the jobs) – the candidate experience. Many sources have spoken on the importance of making the candidate experience a priority because it will help increase employee retention. HIRECLOUT boasts a great placement track record amongst employers (43% higher than industry average). How do you keep such a high placement average?
A: The first step to that is understanding that this isn’t about the placement – it’s about understanding that company’s culture. That’s why we not only ask, we almost demand that we meet the company representatives – the VP of Engineering, possibly the HR director, Talent Acquisition director – we want to meet them, see who our people will work with [and see] their offices. We want to make sure that it’s not just about the technical specifications of a job, but the cultural piece has to match as well. If the company is not flexible, and we know flexibility is number one on a candidate’s list, even if he or she takes that job because they need a job or it was the highest paying job, we know for a fact that they’re not going to last. If the candidate is obsessed with growth and he/she wants to be a director in 18 months, and we know from a history how flat that organization is, if the likelihood that they’ll be director in 18 months (whether they do great or not) is unlikely or very low, we’re not going to push that person to that company. We have to think bigger than the placement or can the person ‘technically’ do the job. It starts with getting to know the client [and] getting to know the candidate.
[The next step] is educating our recruiters here about the culture of the company and educating the candidate about the culture of the companies we’re representing. [It’s important to] match them not just based on keywords or job specs but [based on] what’s actually important. A simple question like, “tell me the top 3 or 4 things that are most important to you – is it salary #1 or Salary #4; is location #1 or [does] location not matter at all; is the technology environment most important?” Based on that, we recommend the companies we feel are the best fit for, not only the biggest names but what’s best for that person’s future. [Lastly] we follow up with the candidate and the client to see how they’re feeling – [are] there some problems that they have that they’re unable to solve, and or either side, we can recommend some solutions and/or give them some advice [and support].
S: Employee Referral programs are gaining popularity in the recruiting world as well, and why not? Referrals are great for two reasons – it gets you a great candidate and it gets people talking about HIRECLOUT, which can lead to other referrals. Does HIRECLOUT have any referral programs in place? If so, can you tell us about them?
A: Referrals are the #1 way we get our candidates, after LinkedIn. By having information readily available from real people that have worked with candidates, we can skip a lot of steps. When a client refers a candidate, there’s a lot of credibility there; they have a lot of trust in [that person]. [And since] we have a lot of trust in them, we [can] set the proper expectation, things move faster. We can use the fact that “Hey, this guy was referred by his former manager who is a brilliant VP of engineering” – [it] carries a lot of weight. What it does is it eliminates HR people or Talent Acquisition people or even hiring managers from looking at a piece of paper and looking for ‘cool’ or ‘sexy’ resumes. We’re recommending they interview this person based on a very strong referral and, of course, based on our vetting process – we still have to [assess] whether this person is a good fit for the company [and vice versa]. But by doing that, we’re not having them look at [a] paper or 20 minutes of interview notes – we’re having them [evaluate] the person based on how good we said they were. When candidates trust us, we can do a better job for them; when clients trust us, we can do a better job for them.
Can’t beat insight from an expert insider! Keeping up with the latest trends and getting the best talent can be a race against – well, everything! But it’s important to remember that even though trends are ever-changing, a commitment to excellence never should – and that’s what you’ll get when you trust HIRECLOUT. Read more about our full recruiting services here, and get in touch with us at firstname.lastname@example.org or give us a call at 818.882.2000.
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HIRECLOUT. Homepage. www.HIRECLOUT.com